IT site support AJ - plzeň

  • Plat: 35000 - 55000 Kč za měsíc
  • Typ úvazku: Plný úvazek
  • Místo pracoviště: plzeň (okres Plzeň-město)
  • Zadavatel: Bénéficielle - Plzeň
  • Odpovědná osoba: Jan Bitman
ID: 1629941 Aktualizováno před týdnem


Ideally graduate educated to degree level in an IT
Ability to own and proactively troubleshoot issues
First line support of plant system applications/business applications
Hardware diagnostics (workstations, mobile)
Installation and setup of computers, mobiles and peripherals
Microsoft products knowledge (Office365, Teams, Outlook)
Configuration and support of Cisco soft/hardware from different IT areas (Networking, Collaboration, Mobility & Wireless) (with advice & approval from GSC)
Support of Microsoft OS software (workstations, servers)

Pracovní náplň

This position is the main point of contact for the plant / office users on all IT issues, been a liaison between ITS organisation & the business users as required.

Key Responsibilities Will Include
Provide 1st – 2nd line IT support by actively monitoring the IT support work load for the plant and the region and prioritising task execution, ensuring an effective IT service for the business remotely or at the desk side
Ensure that the agreed IT & Ball standards and policies are utilised to complete support tasks
Promote the utilisation of IT self-service tools where these are available
Participate in the regional on-call rota for high priority outages outside of core business hours
Complete resolution tasks for incidents, problems & IT infrastructure changes allocated to the region in line with published SLA’s
Liaise with other ITS resolver teams to ensure seamless ownership until resolution for IT requests that cross team boundaries (Example: from Service Desk to L2 and or L3 teams in GSC (Global Service Center)
Contribute to local IT support process documentation & perform training for end users and other IT divisions
Provide knowledge transfer to end users and the Service Desk team (example: creation of “How To” scripts to aid faster or self-service ticket resolution)
Participate in the development of work arounds for IT knowledgebase (KB) in the IT environment

Kontakt - zadavatel pozice

Bénéficielle - Plzeň

Odpovědná osoba: Jan Bitman Telefon: klikněte pro zobrazení Zadavatele nabídky nelze kontaktovat pomocí telefonu,
prosím použijte kontaktní formulář.

323 00

Bénéficielle - Plzeň
Nabídka je zařazena v sekci: IT support, IT support Plzeň, Service desk, Service desk Plzeň
aktivní nabídka
Plzeň (okres Plzeň-město)

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