Customer Services Supervisor

Customer Services Supervisor

Join one of our most important clients, an internationally renowned health care company, and take your career to the next level. We're looking for an experienced Customer Services Supervisor to lead a dynamic team.
Why You Should Read Further: By joining our client's company, you'll not only receive a competitive salary but also become part of a friendly, supportive team that values teamwork and a positive work environment. The positive vibe of this place will keep your can-do attitude up to speed!

What You'll Be Working On:

• Team Leadership: Lead a team of ape 15 healthcare product specialists supporting customers from CZ, SK, and HU.
• Talent Management: Handle talent acquisition, recruiting, leadership,coaching, and employee development.
• Operational Oversight: Manage patient/customer service operations within assigned markets.
• Planning and Scheduling: Oversee operations planning, shift scheduling, work distribution, and control.
• Quality and Compliance: Ensure team and service quality, compliance, and customer service performance.
• Collaboration: Work closely with the hub on other markets when needed.
• Stakeholder Management: Maintain strong relationships with stakeholders.

Who You Are:

• Language Skills: Fluent in Czech or Slovak, plus English (additional languages are a plus).
• Leadership Experience: Proven experience in leading people.
• Contact Center Expertise: Experience with shared services or contact center operations, ideally within 24/7 customer service.
• Accountability: Strong sense of responsibility and accountability.
• Communication Skills: Excellent communication skills with the ability to effectively report upwards.
• Self-Motivated: A proactive, self-developing attitude.

What You'll Get:

• Modern Workspace: New offices right at the underground station in Prague.
• Flexible Work Environment: Hybrid working model.
• Exciting and Meaningful Work: A job that never gets boring in a company dedicated to saving lives.
• Professional Growth: A new challenge for your professional growth.

If you're ready to lead a team and make a significant impact in a global healthcare setting, send me your CV in English. I'll help you prepare for the interview and take the next step in your career!